Here you will find some answers to Frequently Asked Questions about FSC Online and eCitizen, helpful links to guidance material, OFSC Reporting definitions and guidance and the Audit Criteria Glossary of Terms.
If you change your mobile number, simply sign in to eCitizen and select 'Update your Contact Details' from the 'Account Services' menu to update your new mobile number.
Company Administrators can add or manage eCitizen users of an application/accreditation by selecting the Administration Menu item and going to Manage Users while logged in to FSC Online.
For more information on the manage User options available, click the help icon on the Manage Users page.
If you are not the Company Administrator you will need to arrange for the Company Administrator to add the user or have the user register for an eCitizen user account through FSC Online and the Company Administrator will be notified of the new user account request.
As the Company Administrator, you will need to approve eCitizen account requests allowing the user access to your company/ies information and the ability to undertake tasks on behalf of the company/ies via FSC online.
You can access the manage Users section from the Administration menu on FSC Online.
Please note; your company/ies information is very important, remember to only allow access to users you can verify should have access to your company/ies and contact information and are authorised to access and use FSC Online services on behalf of your company/ies.
No. For changes to Accreditations please contact FSC Assist on 1800 652 500, alternatively email your request details to email@example.com
Only eCitizen Company Admin Accounts can manage users within FSC Online.
Please contact FSC Assist on 1800 652 500 to discuss temporary admin accounts.
Yes. Please contact FSC Assist on 1800 652 500 to arrange this access.
FSC Online users will need to register for an eCitizen account.
First, you should check if your company has previously registered for an eCitizen account for FSC Online. If someone within your company has previously registered, they will be the account administrator.
eCitizen administrators can issue standard and administration accounts to individuals within their organization through the “Manage Users” section when they are logged into FSC Online.
If your company does not have an eCitizen administrator you can apply to register an eCitizen account through FSC Online via the link in the panel on the right of the FSC online home page or by clicking register for an eCitizen account. If you do not know who your company’s eCitizen administrator is please contact FSC Assist on 1800 652 500.
Once your account is approved by the OFSC you will receive an email and text message with instructions of how to activate your account. When you have completed the authentication process you will be automatically taken the FSC Online Company or Application Page when logged in.
Audit Criteria Evidence Guide: https://www.fsc.gov.au/auditing Opens in a new window
FSC Online WHS Report Guide: https://www.fsc.gov.au/accredited-company-reporting Opens in a new window
Useful links: https://www.fsc.gov.au/about-fsc Opens in a new window
Model Client framework: https://www.fsc.gov.au/useful-documents-downloads?s=Model%20Client#s Opens in a new window
Appeals and Complaints: https://www.fsc.gov.au/useful-documents-downloads#Otherdocuments Opens in a new window
Dangerous occurrence - An incident where no person is injured, but could have been injured, resulting in Serious Personal Injury (which requires a week or more away from work), Incapacity or Death. Also commonly called a “near miss”. Only dangerous occurrences that are required to be reported under the WHS legislation covering notifiable incidents in the jurisdiction the project is being undertaken are required to be reported to the OFSC.
MTI (Medically treated injury) - A work-related occurrence that results in treatment by, or under the order of, a qualified medical practitioner (see below), or any injury that could be considered as being one that would normally be treated by a medical practitioner but does not result in the loss of a full day/shift. This may include Alternate Work Injuries (AWIs) if that is your company’s internal reporting practice. Do not report first aid treated injuries in this category.
An injury includes physical injuries as well as instances such as where a worker experiences psychological stress due to witnessing a traumatic event or being a victim of bullying, or if they required medical attention due to migraines caused by exposure to chemicals or gas. A qualified medical practitioner is defined as a person with a medical degree. The following would normally be considered medical treatment:
The following on their own would not normally be considered medical treatment:
LTI (Lost time injury) - A work-related occurrence that results in a permanent disability or injury resulting in time lost from work of one day/shift or more. Permanent disability is as defined in the legislation of the jurisdiction in which the project is being undertaken.
An injury includes physical injuries (i.e cuts, burns, fractures etc) as well as instances such as where a worker experiences psychological stress due to witnessing a traumatic event or being a victim of bullying (and may require time off work as a result), or or if they required medical attention due to migraines caused by exposure to chemicals or gas.
The OFSC strongly encourages accredited contractors to report Alternate Work Injuries (AWIs), however the reporting of these injuries is optional. The definition of an AWI for OFSC purposes includes incidents where the injured worker has a gradual return to their normal duties (ie works less than their normal hours), or returns to work to perform a different role. For example, a worker returns to work to perform administration duties where the usual duties involve intensive labour or operation of mobile plant. This may also include workers sent to unscheduled training due to their incapacity to perform normal duties.
Fatality - A work-related occurrence that results directly or indirectly in the death of a person (including deaths due to natural causes which occur on the project site).
When completing a report the asks for the construction type, select the type of construction for the project. Only one type should be selected, so where a project involves more than one type, please select the type for the largest portion of the project that is managed by the accredited company as the head contractor.
The break down agency of incident is intended to identify the object, substance or circumstance that was principally involved in, or more closely associated with, the point at which things started to go wrong and which ultimately led to the most serious injury or disease.
These categories are based on the break down agency of incident classifications listed in the Type of Occurrence Classification System, Version 3.1 (TOOCS3.1). See this document at www.safeworkaustralia.gov.au Opens in a new window for more detailed information)
When completing an incident report select one option only from the list which best identifies the most serious injury (or disease) that was experienced by the injured worker as a result of the incident. Below are the kinds of injuries captured by each of the nature of injury categories:
These categories are based on the nature of injury classifications listed in the Type of Occurrence Classification System, Version 3.1 (TOOCS3.1). See this document at www.safeworkaustralia.gov.au Opens in a new windowfor more detailed information.
When completing an incident report, select one option only from the list which identifies the part of the body affected by the most serious injury. See the Question Mark Help (?) next to this field for further information. Select one option only from the list which identifies the part of the body affected by the most serious injury.
The parts of the body covered by each of the groups are listed below.
These categories are based on the location of injury classifications listed in the Type of Occurrence Classification System, Version 3.1 (TOOCS3.1). See this document at www.safeworkaustralia.gov.au Opens in a new window for more detailed information.
When completing an incident report, the mechanism of injury is the action, exposure or event which was the direct cause of the injury (i.e. ‘how’ the person was hurt). Select one option from the list. The following list of standard categories is to be used when completing this item. Entry is only required at group level but sub-groups are provided below to assist with selection of the appropriate group.
These categories are based on the 10 major mechanism of incident classification groups listed in the Type of Occurrence Classification System, Version 3.1 (TOOCS3.1). See this document at www.safeworkaustralia.gov.au Opens in a new windowfor more detailed information.