It is a legal requirement under FEG for claims to be lodged within a strict 12 month timeframe. Claimants are encouraged to submit their claims electronically wherever possible. This will ensure we are able to contact you quickly to discuss any further information we need for your claim to be effective, and assist with efficiency of processing.
FEG Online Claim Form unavailable from 29 September 2023 to 2 October 2023
FEG is rolling out a new internal application on 3 October 2023 to support the assessment and management of FEG claims. Due to the implementation of the new application, the FEG Online Claim Form will be unavailable between 5:00 pm 29 September 2023 and 9:00 am 3 October 2023.
If possible, please wait until 9:00am, 3 October 2023 to lodge your claim using the FEG Online Claim Form. Alternatively, hardcopy claims can be completed and sent to the department by email, post or fax. We recommend email to ensure prompt receipt of claims:
The Department of Employment and Workplace Relations
Fair Entitlements Guarantee Branch
GPO Box 9880
Canberra ACT 2601
What will be Different when the FEG Online Claim Form becomes available?
From 9:00am 3 October 2023 you will be able to submit claims via FEG Online Services through a new URL (fegonlineservices.dewr.gov.au). Any traffic to the old URL will be automatically re-directed to the new URL.
On your first log-in from this date you will need to re-set your password. Please click on the ‘forgotten password’ link available in FEG online services and follow the on-screen prompts to update your password.
Once you have logged in the FEG Online Claim Form will appear the same as the current system. There have been no changes to the user interface or functionality of FEG Online Services. Your content, saved in the FEG Online Claim Form (i.e. claim data and attachments) will be safe and secure during the transition to our new system and you will be able to access this data again from 9am Tuesday 3 October 2023. If you have any questions or concerns, please do not hesitate to contact our team at FEG@dewr.gov.au
We apologise for any inconvenience this may cause and ask for your cooperation while we work to improve our platforms.
You have successfully registered with FEG Online Services
You will received an email containing your temporary password and further information on how to complete your registration.
Please keep your login id and password secure as these are required to access FEG Online Services.
You have successfully reset your password with FEG Online Services
You will receive an email containing your temporary password and further information on how to complete your login to the system.
Please keep your logon id and password secure as these are required to access FEG Online Services.
Note: once registered, if you forget your password you can reset it at the initial FEG Online Services page.
Before you start completing this claim form, we recommend you read the following fact sheets available on the Fair Entitlements Guarantee (FEG) website:
FEG is a scheme of last resort that provides financial assistance for unpaid employee entitlements in insolvency. FEG assistance is only available where there is no other source of funds to pay employment entitlements to eligible employees retrenched due to liquidation or bankruptcy of the employer.
FEG is administered by the Commonwealth Department of Employment and Workplace Relations Department (the department). Decisions about eligibility for FEG assistance are made in accordance with the Fair Entitlements Guarantee Act 2012 (FEG Act).
If eligible, you may be entitled to receive financial assistance for the following unpaid entitlements:
Please note some entitlements are subject to maximum capping thresholds.
Further information, including the FEG Service Charter, is available on the Fair Entitlements Guarantee website. You can also contact the FEG Hotline on 1300 135 040 or the insolvency practitioner managing your former employer's affairs for more information about FEG.
Under the FEG Act, a special scheme has been established to provide assistance to contract outworkers in the textile, clothing and footwear industry (TCF contract outworkers). The normal FEG claim form should be used to make a claim.
If you have lost your job and have been left with unpaid employment entitlements due to your employer being insolvent or bankrupt, the Fair Entitlements Guarantee (FEG) can pay some of your owed entitlements, provided certain conditions are met. An effective claim will need to be lodged within 12 months of losing your job or the liquidation/bankruptcy date (whichever is later).
Note - unpaid Superannuation Guarantee Contributions cannot be claimed. These should be pursued through the Australian Taxation Office.